Frequently Asked Questions

Orders placed Monday through Friday by 2:00 p.m. Central Standard Time will be packed and shipped the very same day, pending verification of billing information and the shipping method selected. Orders placed after that time may ship the same day but if not, will certainly ship the next business day.

Ensure you have received a shipping confirmation email and locate tracking number. If tracking number starts 9 track via www.usps.com (tracking info may be limited for up to 24 hours).

If your order is held for verification purposes (most commonly billing or address verification) it will ship as soon as we can resolve the issue. This often involves getting clearance from banks or additional information from you.

Supplemental Savings offers competitive prices for all of our items. Should you find a product for less elsewhere, please contact us and we will do our best to take care of your concerns.

Prices on our website can be updated at any time and may change for weekly and monthly specials.

If you want to purchase products online you can set up an account for easier access and order tracking. However, it is not a requirement, but you will not be able to check previous order history, store delivery addresses, etc. Please know that we never sell your information and it will be kept in the strictest of confidence. In addition, your payment information does not need to be entered on our website. In fact, while you can enter payment information here, you may also checkout with your Paypal account.

Click on My Account at the very top of the home page. Log in using your current email address and password. You'll then be able to change your account information, billing and/or shipping address, email address and password. You can also access our Quick Reorder feature, view your order history. In order to change your credit card information, please simply login to your Paypal or other payment method to update information.

Add items to your cart by clicking the “Add to Cart” button displayed along with the product description. When you have added all of the items you wish to purchase to your cart, click the Checkout button on either the shopping cart page or the top right corner of the page you are using. Enter your billing, shipping and payment information as directed. Confirm your order by clicking the “Submit Order” button at the bottom of the confirmation page.

We work hard to get your orders processed as quickly as possible. We may be able to make changes once the order has been submitted but cannot guarantee this. In any event, you may request a return for the product.

We work hard to get your orders processed as quickly as possible. We may be able to make changes once the order has been submitted but cannot guarantee this. In any event, you may request a return for the product.

Your credit card is charged once you place the order on our website. If you have a backorder item on your order your credit or debit card will receive an authorization for the full amount of the order including the backorder item. However, you are only charged once an item(s) ship from our warehouse.

Yes. Click on the "My Account" option at the very top of the home page. Log in using your email address and password. You'll then be able to view your order history.

We will immediately notify you by email of any complications with your order, including backorders and credit card authorization issues.

We accept the following payment methods: Visa MasterCard American Express Discover|Novus PayPal We also accept checks or money orders, if you prefer to mail in your order form, however shipments will be held for payment clearance.

At Supplemental Savings, you can shop any way you want. If you don't wish to shop online, you may order by phone or mail. Order by phone: Call: 1 (847) 276-6090. Order by mail: Print out your completed shopping cart and checkout pages and send to: Supplemental Savings 34047 N Gerwal Avenue Grayslake, IL 60030

If any items are on backorder, we may hold the order for a few days to wait for the backordered items if they will be back in stock soon. If we don't expect the backordered item back in stock within a few days, we will ship the rest of your order as scheduled.

If an item has is missing from your order please check your invoice to ensure that missing item is not on backorder or check your email confirmation for possible multiple tracking numbers.(order may have been sent in multiple packages)

We're sorry, but we are not able to order products that have been discontinued. You may try contacting the product manufacturer directly.